The client's operations relied on an AWS-based cloud infrastructure, which presented numerous operational and security vulnerabilities, resulting in recurring budget overruns and schedule delays.
Following an intensive 6-week support period, the client's Level 1 support team witnessed a remarkable reduction of 80% in its size.
Notably, the frequency of escalations plummeted from 4-5 incidents per month to a remarkable zero, indicative of a significant improvement in overall operational efficiency.
Cloud Infrastructure operational cost slashed by over 50%, decreasing from $92K to $45K monthly.